2023 Seat Relocation Program
How do I relocate my seats?
To relocate your seats, please log in to your Rams Account Manager through a desktop computer or mobile web browser during your assigned relocation window. After logging in, you will be prompted with messaging regarding your relocation opportunity. Please note, your relocation window is only open for 24 hours or until you finalize your seat relocation.
I am no longer interested in relocating my seats. When can I manage my tickets?
Season Ticket Members opted in to the Seat Relocation Program will be able to manage tickets by the end of May, whether or not you have chosen to relocate.
Once I complete the online relocation process do I need to do anything else?
After you complete the online relocation process you will receive a new or updated SSL Agreement. You must sign the new agreement within 24 hours of receiving it to complete the process or your seats will return back to your previous location. If you add seats or upgrade to a higher price tier, you are required to pay the balance on both the SSL and season seat location within 5 days after the new SSL Agreement has been signed. View the SSL and Season Ticket Pricing Map.
Will I be able to relocate on a desktop or mobile device?
Yes, you will be able to complete the relocation process on either a desktop or mobile device using the mobile browser.
How do I know when my relocation window takes place?
A week prior to your relocation opportunity as well as one day prior, you will receive an email with additional details about the specific date and time. Your relocation window will be open for 24 hours.
I have seats located in different locations. Will I have two separate relocation times for each section, or will all my seats be available for relocation during the same 24-hour period?
You will have one relocation window and will be able to relocate all seats in your account during this time.
I received my time for the relocation process, and I will not have access to internet/a device. What are my other options?
If you do not have access to complete the relocation process during your designated window you are able to provide your log-in information to a trusted family member or friend to complete the process for you.
I do not have a reliable device to use for the relocation process. Can I complete the relocation process on the phone with my representative?
The process is best completed on your own device so you can view seat locations. However, if you need additional assistance our team is available Monday-Friday from 9AM-5PM at 818-338-0011 or firstname.lastname@example.org. Please note that we anticipate a high volume of calls and emails but will assist as soon as possible.
Will my seats be relocated for the 2023 season only, or does this relocation apply for all future seasons?
All seat relocations are FINAL and will take effect immediately once your contract is signed and any incremental payments are made. Your new seat location will be for the upcoming 2023 season and all future seasons. In future seasons we hope to continue to offer a Relocation Program, but there is no guarantee, and it will be based on available seat locations. Please make sure you are comfortable with your selection before finalizing.
How soon after relocation will I be able to manage my tickets?
As long as all pending contracts have been signed and returned your tickets will be manageable by the end of May.
I bought season tickets for the first time this year, can I still choose to relocate my seats?
To qualify for the Seat Relocation Program, Season Ticket Members must have renewed or purchased their season tickets prior to February 15, 2023, attended at least 3 games last season if they were a Season Ticket Member and opted into the program.
If you missed the opportunity this season, we hope to offer the Seat Relocation Program in future seasons.
Is there any cost to relocate my seats?
If you are relocating to seats within the same price tier, there is no cost. If you are moving to a higher SSL price tier you must pay the difference to upgrade. You will be required to pay the balance on both the SSL and season seat location within 5 days of signing your new SSL Agreement. View the SSL and Season Ticket Pricing Map.
What happens when the seats I am relocating to are more expensive than the seats I currently have?
If you are upgrading to a higher price tier you must pay the difference to upgrade. You will be required to pay the balance on both the SSL and season seat location within 5 days of signing your new SSL Agreement. View the SSL and Season Ticket Pricing Map.
Can I relocate into a Suite?
If you are interested in relocating your seats into a multi-year suite lease, please call 818-338-0011 or email email@example.com to discuss details with a representative.
I’d like to purchase additional seats for myself, my friends or family members. Am I able to do that during relocation?
You are able to purchase up to four (4) additional seats during the relocation program. Additional purchases will be in the name of the primary Season Ticket Member and are not eligible for immediate SSL transfer. You will be responsible for making all payments and signing the contract in your name.
If I purchase additional seats will I receive an additional Season Ticket Member gift?
Additional purchases will be in the name of the primary Season Ticket Member and will not receive a separate Member gift. Additional seats are not eligible for immediate SSL transfer.
Can I split payments between multiple credit cards when paying the difference in cost for my seat relocation?
Yes, you will be able to split payment over multiple credit cards when logging into your online account.
Can I relocate to a less expensive price tier?
You will not be able to relocate to a less expensive location.
Can I place a hold on a seat location while I decide where I want to relocate?
To ensure Season Ticket Members have fair access to options during relocation, holding multiple seat locations will not be available.
Can I relocate some of my seats but not all of them? For example, if I have four (4) seats but only want to relocate two (2).
Yes, you will be able to relocate a portion of your seats but cannot leave a single seat unoccupied in the process.
Can I reduce the number of seats on my account? For example, I currently have four (4) seats but only want two (2) moving forward.
You must "check out" with the same numbers of seats that you began with (or, up to four (4) additional seats may be added). You will not be able to reduce the number of seats on your account during the relocation process.
After looking at the available seat locations, I would like to keep my current seats. Can I opt out of relocating?
If you do not find a new location that you'd like to relocate to, no further action is necessary. Season Ticket Members opted in to the Seat Relocation Program will be able to manage tickets by the end of May, whether or not you have chosen to relocate.
What are my options if I wanted to relocate my seats but do not like any of the seat location options?
Due to high renewal rates, relocation seat locations are limited and may not be available in all areas. If you choose not to relocate your seats, no further action is necessary.
I relocated my seats and now I am unsure that I want the seats I chose. Can I relocate a second time?
All seat relocations are FINAL and will take effect immediately. Once your seats are relocated, you will not be able to move back to your previous location or relocate again this season. Please make sure you are comfortable with your new seat selection before finalizing.
I relocated my seats, but I might want to continue to upgrade based on availability next season. Am I able to opt into the relocation program again next season?
We plan to offer the Seat Relocation Program in future seasons, based on available seat locations. Season Ticket Members who meet eligibility requirements (I.e., are compliant on SSL payments and season ticket payments, meet attendance qualification) will be able to opt-in to the Relocation Program every season.
I need accessible seating and I am not able to find any options?
If you are in need of accessible seating options please contact us at 818-338-0011 or firstname.lastname@example.org. Our Ticket Office is open Monday-Friday from 9AM-5PM. Please note that we anticipate a high volume of calls, texts and emails so we appreciate your patience and will assist as soon as possible.
I missed my 24 hour-period to relocate my seats. Can I join another 24-hour relocation period?
Unfortunately, no, if your window closes without action you will need to wait for Relocation Programs in future seasons. Please be vigilant with your emails to make sure your window is not missed.
Will this affect my ability to purchase parking?
Parking information will be released later this Summer. Parking sales will be based on waves, beginning with VIP and Club seating, followed by Premier seating and, if passes remain available, Reserved seating.
Is the Relocation Program the same thing as the SSL Marketplace?
The Relocation Program is a separate process from the SSL Resale Marketplace. If participating in the Seat Relocation Program, you will not be able to utilize the SSL Marketplace until after the conclusion of the program.